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Shipping

Standard  3 - 6  Working Days - $9.99
Express 1 - 3 Working Days - $12.50

All prices shown above are in Australian Dollars. All parcels having tracking numbers.

Standard  5 - 10  Working Days - $25 
Express 1 - 5 Working Days - $40

All prices shown above are in Australian Dollars. All parcels having tracking numbers.

We will do all we can to ensure your order is delivered on time, however, we cannot be held responsible for conditions beyond our control such as severe weather, natural disasters, strikes, etc.

For any orders outside of Australia, we cannot be held responsible for any customs charges that may apply, we do not enforce these charges & have no control over them.

Payment Methods

- Afterpay
- Zipay
- Paypal
- Mastercard
- Visa
- Amex
- Sezzle

Returns

- Products must be returned within 30 days of receiving your order.

- Products must be unworn and unwashed with all tags still attached.

Please contact us on team@officialviking.com with your enquiry or via our contact us page & we will respond as soon as possible.

- Products must be returned within 30 days of receiving your order.

- Products must be unworn and unwashed with all tags still attached.

- Return the item to:

167 Merrivale Drive, Warrnambool, Victoria, 3280, Australia.

- Ensure you include a note with what sizing you would like to exchange for.
- We will post the item requested within 48 hours of receiving the return.

Please contact us on team@officialviking.com with your inquiry or via our contact us page & we will respond as soon as possible.

In the unlikely event you received the wrong item by mistake, please provide:


Your Order Number:
Your Name:
Item Name:
Photos that show the incorrect item of clothing.


There is no need to send your item back to us, it could delay the resolution time.


Please contact us on team@officialviking.com with the above information & we will respond as soon as possible.

In the extremely unlikely event you recieve a faulty item, please provide:


Your Order Number:
Your Name:
Item Name:
Photos that show the fault.


There is no need to send your faulty item back to us, it could delay the resolution time.


Please contact us on team@officialviking.com with the above information & we will respond as soon as possible.

Unfortunately, we currently don't offer exchanges. In order to make the returns process as efficient as possible, we only offer store credits to the value of the item you purchased. 

Please contact us on team@officialviking.com with your inquiry or via our contact us page & we will respond as soon as possible.

Unless the item is faulty, we only offer store credits as refunds. 

The store credit will be to the monetary amount you purchased the item for.

Please contact us on team@officialviking.com with your inquiry or via our contact us page & we will respond as soon as possible.

Orders

We’re usually are unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:

-Changing the item or size.
-Delivery/billing address.
-Adding items to your order.
-Shipping method.

However if we have not shipped your item, there is a chance we will be able to make changes.

Please contact us on team@officialviking.com with your inquiry or via our contact us page & we will respond as soon as possible.

Yes, If your order has not yet been shipped you may cancel your order.

Some payment options, including but not limited to Afterpay will incur a fee should you seek a refund.

If your order has been shipped, please refer above to our returns guide.

Please contact us on team@officialviking.com with your inquiry or via our contact us page & we will respond as soon as possible.

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