FAQ

Shipping policy

Express 1 - 3  Working Days - $9.95
Free Express Postage over $150.00

All prices shown above are in Australian Dollars. All parcels having tracking numbers. All items shipped from Australia.

Express 1 - 5 Working Days DHL Express

Live Rates. Price Calculated at the Checkout.

All prices shown above are in Australian Dollars. All parcels having tracking numbers.

We will do all we can to ensure your order is delivered on time. However, we cannot be held responsible for conditions beyond our control, such as severe weather, natural disasters, strikes, etc.

For any orders outside of Australia, we cannot be held responsible for any customs charges that may apply. We do not enforce these charges and have no control over them.

Payment Methods

Afterpay - Zippay - Paypal - Mastercard - Visa - Amex - Sezzle

Returns

- Products must be returned within 30 days of receiving your order.

- Products must be unworn and unwashed with all tags still attached.

Please contact us on hello@officialviking.com with your enquiry or via our contact us page & we will respond as soon as possible.

- Products must be returned within 30 days of receiving your order.

- Products must be unworn and unwashed with all tags still attached.

- Return the item to:

101/4 The Highway, Mount Waverley, Victoria, 3149

- Ensure you include a note with what sizing you would like sent back to you.
- We will post the item requested within 48 hours of receiving the return.

Please contact us on team@officialviking.com with your inquiry or via our contact us page & we will respond as soon as possible.

In the unlikely event you received the wrong item by mistake, please provide:


Your Order Number:
Your Name:
Item Name:
Photos that show the incorrect item of clothing.


There is no need to send your item back to us, as it could delay the resolution time.


Please contact us on hello@officialviking.com with the above information & we will respond as soon as possible.

In the unlikely event you receive a faulty item, please provide:


Your Order Number:
Your Name:
Item Name:
Photos that show the fault.


There is no need to send your faulty item back to us, as it could delay the resolution time.


Please contact us on hello@officialviking.com with the above information & we will respond as soon as possible.

If you would like to swap the item that you purchased for a different style. To make the returns process as efficient as possible, we will provide you a store credit once you have returned the original item, which you can use to purchase the new item.

Please contact us on hello@officialviking.com with your inquiry or via our contact us page & we will respond as soon as possible.

Orders

We’re usually are unable to make any changes to your order once you’ve hit the ‘place order’ button. This includes the following:

-Changing the item or size.
-Delivery/billing address.
-Adding items to your order.
-Shipping method.

However, if we have not shipped your item, there is a chance we will be able to make changes.

Please contact us on hello@officialviking.com with your inquiry or via our contact us page & we will respond as soon as possible.

Yes, If your order has not yet been shipped, you may cancel your order.

Some payment options, including but not limited to Afterpay will incur a fee should you seek a refund.

If your order has been shipped, please refer above to our returns guide.

Please contact us on hello@officialviking.com with your inquiry or via our contact us page & we will respond as soon as possible.

Gift Cards

You may purchase a Gift Card by clicking here. There is no expiry date.